HR/Payroll

Product Support Representative

$22.60 - $22.60/hour
20 open roles

Job Description

UKG is seeking individuals who have a passion for providing world-class customer service. In this role, you will be part of a team supporting our clients by adding value to Ultimate Kronos Group's reputation of being a world-class provider of Human Capital Management (HCM) and Payroll SaaS support.

To be successful in this fast-paced and high-volume environment, you need strong deductive reasoning, time management, and technical skills. We are searching for someone who enjoys taking initiative, is empathetic, detail-oriented, and understands that every interaction they make is an opportunity to add value to Ultimate Kronos Group's reputation of being a world-class provider of Human Capital Management (HCM) support.

In this position, we invest in your knowledge and development by sending new hires through our Rising Stars Program. The Rising Stars Program is a paid intensive training and mentoring program designed to take you from basic foundation training to job application. Our Rising Star trainees are provided with product, process, culture, and tools-based training needed for success in the Product Support Representative role at UKG

In this role, you will be expected to…

  • Provide world-class customer support and experiences through various mediums (telephone, chat, email, etc.)
  • Think critically to troubleshoot complex payroll software issues for clients while demonstrating speed and accuracy
  • Professionally communicate with clients at management level and above both verbally and through written communication
  • Multi-task in an effort to complete tasks and achieve goals in a fast-paced and metrics-driven environment
  • Accurately document and manage workload in a Customer Relationship Management system (CRM)
  • Take initiative to analyze available resources to make effective decisions that adhere to policies
  • Work and remain focused under pressure while providing exceptional customer service

Openings Available in Missouri

About Employer

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 14,500 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

Benefits Details

UKG offers competitive benefits to support their Employee’s and their families including but not limited to –

  • 100% Employer Paid Benefits including - Medical, Dental and Vision (No Waiting Period)5% Annual
  • Performance Bonus & Long-Term Equity Program
  • 45% Match on total employee contributions to 401(k) Retirement Savings Plan (up to the IRS annual Limit)
  • 10 Company Paid Holidays Off
  • Generous Amount of Paid Time Off (with manager approval)

Growth Path

Product Support Representative III, Sr. Product Support Representative, Lead Product Support Representative, Associate Manager, Manager, Product Support

Learning Opportunities

In this position, we invest in your knowledge and development by sending new hires through our Rising Stars Program. The Rising Stars Program is a paid intensive training and mentoring program designed to take you from basic foundation training to job application. Our Rising Star trainees are provided with product, process, culture, and tools-based training needed for success in the Product Support Representative role at UKG

Requirements

Required Qualifications include…

  • Eligible candidates must be within a commutable distance to our office in St. Louis, MO but will enjoy a flexible office/remote work model
  • Minimum of 2 years' experience in a customer support and technical support environment
  • High School diploma / GED
  • Proficiency in Microsoft Suite Applications including, Word, Excel, Outlook, and Teams

Preferred Qualifications include…

  • Human Capital Management (Payroll) system experience
  • SQL
  • Soft-phone systems (ring central)
  • Inbound support experience

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