Auto Claims Adjuster

$22.46 - $27.39/hour
20 open roles

Job Description

Do you excel in a high-volume, fast paced environment? Do you find joy in helping customers understand their Insurance Policy needs?
Our Core Beliefs are the foundation of our culture. At CSAA Insurance Group, a AAA Insurer, we believe in Unwavering Integrity, Personal and Mutual Accountability, The Power of Inclusion, A Passion for Service Excellence, Thinking Big and Moving Fast, and Investing in Ourselves, Join us as an Insurance Service Agent and put these beliefs into play every single day!

Hablas Español? Estamos buscando agentes de reclamaciones bilingües!
No se requiere experiencia en seguros, nosotros aseguraremos que sepas como explicar la terminología de aseguranza en inglés y español.

*Handle a diary system to systematically review and resolve claims within the specified state compliance guidelines.
*Manage an inventory of claims.*Opens claims and acquires required information and loss details from the insured, claimant and other involved parties.
*Explains policy, coverage and appropriate course of action (follow-up, status calls, touch base with the customer).
*Documents claim files, sends appropriate correspondence and communicates with customers and repair facilities.
*Ensures compliance with specific state regulations, policy provisions and standard operating procedures.
*Arranges, handles and pays repair, rental, towing, total losses and negotiates storage.
*Applies knowledge of estimating standards ranging from minor to moderate complexity.

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact [email protected]

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.
We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.
CSAA Insurance Group is an equal opportunity employer.

Openings Available in Arizona, Colorado, Idaho, Oklahoma

About Employer

We are a strong community deeply committed to excellence in everything we do to help AAA Members prevent, prepare for, and recover from life’s uncertainties. CSAA Insurance Group, a AAA insurer, offers auto, homeowners and other personal lines of insurance to AAA members through AAA clubs in 23 states and the District of Columbia. We are proud of our culture and are frequently recognized as a leader in employee professional development, corporate responsibility, diversity and wellness.

Benefits Details

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!

Growth Path

The national average salary range for this position is an hourly rate of $24.97. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on county of residence. The full hourly rate range for this position across all the states we hire in is $22.11 - $27.00. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 5% of eligible pay.

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education. .

Learning Opportunities

Paid 17-week virtual training that is a combination of classroom and on-the-job training.


  • High School Diploma/GED or 2 years experience in a customer facing virtual environment leveraging internet, phone and chat features.
  • 2 years of customer service experience in a fast-paced setting.
  • Flexibility to work any shift during the operating hours of 5:30 a.m. to 7 p.m. PST, which may include evenings and/or weekends.
  • Capability to train and perform the job in a remote setting as required.
  • Outstanding interpersonal and strong computer navigation abilities.
  • Ability to handle several tasks simultaneously.
  • Insurance experience a plus.
  • If working in a remote setting, capability to meet our work from home requirements
  • Bilingual a plus.
  • Shows respect for differences through excellent communication skills with people from an array of backgrounds.

Confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a ‘perfect’ candidate. CSAA IG is a place where everyone can grow. So, however you identify and whatever background you bring with you, please apply if you meet most of the requirements (not all) and this is a role that would make you excited to come to work every day.



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